What is “balance billing” (sometimes called “surprise billing”)?
I have a high deductible that was applied to services. Is this balance billing?
Do I have to see an in-network provider?
I have specific questions regarding my estimate. Who can I talk to?

You can contact our Financial Counseling teams. For Stanford Health Care, please call 650-498-2900 (select option 2, then option 5). For Stanford Health Care – ValleyCare, please call 925-534-6692. For University Healthcare Alliance (UHA), please call 925-263-5500 and ask for Financial Counseling.

I never received a Good Faith Estimate and received a bill. Who can I talk to?

You can contact our Customer Service Billing department at 1-800-549-3720.

My bill is greater than my estimate. Can I dispute my bill?