We want you to have an outstanding care experience. Learn more about preparing for a hospital stay, billing and financial services, and support programs designed to make sure you have everything you need.
Stanford Guest Services
We are available 24/7 to help you. Call us at 650-498-3333.
Elevator Modernization at 200 Pasteur Drive Visitor Parking Garage
There is limited elevator service currently available at the Pasteur visitor parking garage due to planned upgrades. Please allow extra time to get to your appointment or hospital visit. Golf cart service will be available to patients and visitors between 6:00 am – 10:00 pm when the elevators are not in service.
Hospital Check-In
We want you to feel as comfortable as possible while you are with us. Learn about what to prepare for your hospital visit or stay and the kind of care you can expect to receive.
Billing & Insurance
View or pay your bill, learn about health insurance plans we accept, and explore our payment plans and other forms of financial assistance, including financial counseling. Learn about protections against surprise medical bills.
Hospital Policies
Learn more about how we provide you access to your medical information, protect your privacy, and resolve concerns.
Medical Records
Patient Privacy
Patient Relations
Service Animals and Comfort/Emotional Support Dogs
Stanford Health Care's Resource Hub
Explore Stanford Health Care's Resource Hub—an online database for you to search and connect with free and reduced-cost health resources and services within the community and at Stanford Health Care, Stanford School of Medicine, and Stanford University.
We offer a variety of resources to help you and your family avoid injuries and stay safe. Explore our programs for fall prevention for older adults; bicycle safety; distracted and impaired driving; child passenger safety; and Stop the Bleed.
Public Notices
Stanford Health Care is committed to being transparent with all patients and visitors.
View the Open Payments Database, which is a federal tool used to search payments made by drug and device companies to physicians and teaching hospitals. It can be found at https://openpaymentsdata.cms.gov.
Learn how Stanford Health Care is meeting earthquake safety requirements in our Seismic Compliance Overview.
Guest Services and Support Programs
We offer several programs and services to help make your stay with us more comfortable and to ease your recovery after you return home.
Resources available to you
Programs for a pleasant stay
Support while you heal
Volunteering at Stanford Health Care
The Stanford Hospital Gift Shop
The Helen Salzman Boutique