Access your diagnostic test result through MyHealth. On the MyHealth app home screen, tap on the “Tests” icon. Then tap the message titled “2019 Novel Coronavirus (Sars-Cov-2).” Your diagnostic test result will be available there.
If you are using the MyHealth web portal, click on “MY MEDICAL RECORD” and then “Test Results.” Click the message titled “2019 Novel Coronavirus (Sars-Cov-2).” Your diagnostic test result will be stated there.
If you test positive for COVID-19 infection, in addition to notification via MyHealth, your care team will call to deliver your test result and to provide medical guidance.
If you do not have a MyHealth account, you can create one at no cost. Call the MyHealth team for assistance at 866-367-0758. If you choose not to create a MyHealth account, to access your negative test result you will need to call Clinical Advice Services at 650-724-9400. Clinical Advice Services will relay your request to a nurse, who will call you back to deliver your negative test result.
Diagnostic results are typically available 3-7 days from the time of the test, depending on demand.
To view antibody test results, tap or click the message titled “SARS-COV-2, IgG & IgM” in the MyHealth app or web portal test results section.